Internet browsing or surfing is common globally; all of us browse the internet daily for one or the other purpose. However, little did we know that online browsing is not always safe, even if we have a secure connection. All social media platforms and internet browsers are prone to data breaching, which compromises online privacy.
Customer service in 2021 will still be driven by COVID-19 pandemic, and its lasting effects.
Contact center managers have had to reconsider their business models, plans, and infrastructure. These changes have accelerated a transition into a new way of working which is remote, flexible, and technology-led.
There are more than 50 000 Wordpress plugins available, the sheer number of plugins can be overwhelming and can raise uncertainly over which plugins are the most stable and secure.
Introduction 2020 has been a year that saw the adoption of new technologies, especially with regards to working from home. As an IT professional, it…
Tech support employees are always under pressure when assisting customers. Getting the right set of tools could help your tech support be able to assist your customers as efficiently as possible.
Introduction Working remotely has become a major trend of 2020 and it will likely continue moving forward. Having a lack of physical presence with co-workers…
Search engines are an example of something that many people use every day, people use it to search for the best pizza near them, the news today, or even what could be the best remote desktop software, but Search Engines are not something that people necessarily understand.
Augmented Reality (AR) is a currently trending technology opportunity; it is becoming more and more in-depth as smartphones now have “AR-ready” features and other compatible devices are now accessible around the world.
A blockchain is a means of recording information in a way that makes it very difficult or even impossible to alter, hack, or otherwise cheat the system.
Artificial Intelligence (AI) involves using computers to do things that have traditionally required human intelligence. This means that AI makes use of algorithms to classify, analyze, and predict data.