Internet browsing or surfing is common globally; all of us browse the internet daily for one or the other purpose. However, little did we know that online browsing is not always safe, even if we have a secure connection. All social media platforms and internet browsers are prone to data breaching, which compromises online privacy.
Customer service in 2021 will still be driven by COVID-19 pandemic, and its lasting effects.
Contact center managers have had to reconsider their business models, plans, and infrastructure. These changes have accelerated a transition into a new way of working which is remote, flexible, and technology-led.