Introduction Last March 2020, a drastic change occurred and resulted in millions of employees packing their things to set up a work-from-home environment, thinking everything…
The year 2020 was unprecedented in the way it affected people; the COVID-19 pandemic as drastically changed the way that employees work which results in a huge shift to working remotely. With the current situation, 2021 is poised to have an even better and bigger impact on the typical work-from-home arrangement.
Customer service in 2021 will still be driven by COVID-19 pandemic, and its lasting effects.
Contact center managers have had to reconsider their business models, plans, and infrastructure. These changes have accelerated a transition into a new way of working which is remote, flexible, and technology-led.
The year 2021 has arrived, and the previous year certainly has been an eventful one. Technological support continues to evolve and improve, and the sheer number of business intelligent tools available can be daunting. Choosing the best tools available can be a challenge, which is why we have listed some of the best business intelligence tools available in the industry today.