7 Common Myths About IT Support

Computers have been a part of our daily lives for decades now, and while IT trends have constantly been changing in the face of progress, people tend to have perceptions that may no longer be accurate. In this article we will explore some myths that are incorrect, or were possibly correct in the past but are no longer valid due to changing trends.

Myth 1: Having internal IT support is faster and more reliable than outsourced support

While having an internal IT department will mean that you have staff that are physically closer, it does not necessarily mean that issues can be addressed more quickly. With the availability of fast internet, IT services have the ability to quickly remote in with remote desktop software and fix any problems with server or personal computers. This results in a much quicker process than having a technician physically come to the computer to perform work.

But what if on-site work is required to fix hardware? While these kinds of issues can’t be fixed remotely, there are many IT support companies that offer on-site services as part of an IT contract. While some businesses may require internal IT support as part of the nature of their operations, many businesses may benefit from simply having an outsourced IT technician available on call.

Myth 2: Outsourced IT support is more expensive

It is a common belief that outsourcing IT support will be more expensive than having an in-house IT technician. In fact, having outsourced support can save a business between 25-75% of their IT support costs.

If computer equipment and servers are well maintained and running well most of the time, then there is no reason to have an on-site technician on the company payroll. It makes more financial sense to only pay for the services of a technician on the occasions where IT issues do occur, whether it be a virus, hardware malfunction or some other problem.

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Myth 3: It’s safer to store your data locally than to use cloud storage

This is a myth that has been around for many years, and may have been valid in the years before reliable and fast internet access was prevalent. The availability of cloud-based storage has led some people to believe that these services are less reliable and secure because your data is not directly available on site.

In truth, the opposite is correct. Services such as Microsoft OneDrive and Google Drive offer security that is world-class with the best backup facilities available. For a SME to install such a sophisticated storage system at the own premises would cost an enormous amount of money, while companies can make use of these safe and secure services are available at a relatively low monthly cost.

Myth 4: Managed IT services only help when things go wrong

Having IT support available when tech problems occur is important, but it is equally important to take preventative measures to stop major issues from occurring in the first place. There is a well-known myth that outsourced IT support can only assist when there is a problem detected, but in truth, finding solutions to unforeseen problems only makes up a part of what IT support can offer to companies.

Outsourced IT support companies can also provide ways of monitoring any equipment or software, to ensure that everything runs smoothly and also reduces the risk of a catastrophic breakdown. IT support will be able to ensure that any software updates or security changes are done properly without interfering with business operations.

Myth 5: Apple products are immune to viruses, and so they don’t require IT support

This is another myth that has been around for a long time, that Apple computers don’t get viruses. The truth is that they can, and do become affected by viruses. One of the reasons why it may seem that Apple products are not prone to viruses is that Microsoft based computers are far more prevalent in the home and business environment. More than 75% of the world’s computers are running a Windows operating system.

Apple manages all of the hardware and software of their products, which does help to reduce the possibility of viruses or hacking, but they are by no means immune to these attacks.

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Myth 6: Even though I have IT support, my equipment still breaks down

These are business owners who believe that once equipment is set up by an IT technician, it is never meant to experience any problems at all; the reason for this thinking is that they believe that as long as someone is monitoring the equipment, it is their job to prevent any problems from occurring in the first place.

While this may seem logical, it does not work in the real world. It is inevitable that an unforeseen issue can occur with IT equipment and not every single issue can be preventable. The reason for hiring IT support is their ability to quickly and efficiently fix problems, not necessarily to prevent them from ever occurring. There is always a likelihood that an untrained employee could delete important files from a computer, or cause a spillage, or some other mishap occur, that is not possible to fully prevent from happening.

Myth 7: Even if something breaks, people won’t notice

This can be often seen in matters concerning IT, that if a problem occurs, people tend to ignore it or find a workaround to avoid the issue. This can sometimes happen because simply don’t know how to solve the problem.

This way of thinking can be dangerous, because if serious problems such as viruses are left unattended, it can have a devastating effect on the company at a later stage. To an untrained person, what may seem like a small issue (windows randomly opening on their screen) could mean that there is a virus spreading through their network and putting sensitive company information at risk. It is important to note that workarounds are only temporary solutions to a problem, and that any IT issues need to resolved properly.

It goes without saying that having the right tools for the job can make any task much simpler. Regarding remote connection software, AeroAdmin’s remote desktop connection is one of the best options around.

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