Employees working in tech support to assist customers can often face a pressured and stressful situation; in these cases, having, the right set of tools will help your technical support be able to assist customers as efficiently as possible.
Because of the pace and automation of today’s technological world, customers will lose interest in your product and move to different competitor if your support is inadequate. But if your customer representative is always a chat, call, or email away, will they need the right software to organize requests and questions.
This is the list of tech support tools on the market that claim to make your team as efficient as possible. When faced with such a list of options, how would one know which to choose?
Since there are many tools to choose from, we have compiled a list of tools we recommend for your support team. Some tools have been already mentioned in the previous article: Must-Have Tools For Remote Work
Awesome collection.
1. osTicket is a marvelous system, I just adore it. I never tried Jira, but I guess osTicket can track tasks and the progress of each task quite efficiently.
2. AeroAdmin is a must of course 🙂
3. Any benefits of using slack rather than Skype?
Our team is using Slack as an employee-only chat/call system as Slack offers a very good way to keep message and have some automated integrations. Though Skype is good if you do have outgoing/incoming calls.